We do our best to package and ship the gumpaste sugar flowers safely. However, due to the fragile nature of gumpaste, breakage can occur occasionally during shipping. Don’t panic. All is not lost, there are a few creative ways to work with the remaining flower or repair the breakage. The easiest way to disguise any breakage is, when possible, cut off the entire petal or leaf that is damaged. Or by placing the broken petal against the icing hiding the breakage.
However, If you have received products that are beyond repair or beyond being able to work with any of the components, please contact us within 24 hours after receiving the order at sales@therosefactory.co.nz with an explanation, a photo attachment of the damage, and the order number.