Returns

We accept returns if the items you purchased are damaged or doesn’t fit for the purpose. If you have received such products, please contact us within 3 days after receiving the order at therosefactory.nz@gmail.com with an explanation, a photo attachment of the damage, and the order number. For unwanted products, the cost of return shipping shall be the responsibility of the customer.

Upon receipt of the returned product, we will examine and notify you via e-mail within a reasonable period of time if you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 

Shipping

We start making flowers as we receive orders. It can take 2-5 days to complete and dry the products and then shipping can take another 2-3 days.

So it’s important to leave plenty of time of at least a week.